Over the past two weeks or so, we’ve given the boat a thorough inspection, both inside and out. We’ve covered the interior with a fine-toothed comb and looked inside, underneath, overhead and anywhere else we could find looking for warranty issues. On the exterior, we gone over the hull with a microscope and even went diving to inspect the hull and bottom paint in a search for things that need addressing.
What we’ve ended up with is a list of fifty (50) issues that need addressing. (To see a .pdf file listing of these items, please click the following link Issues.pdf.)
At this point, we’d like to state the following: ALL new vehicles, no matter what Make, Model or Type, have warranty issues and Hunter is no exception. What makes Hunter stand out from other marine manufacturers, so far, is how quickly they’ve reacted to correct all of the issues we’ve uncovered. They’ve even adjusted certain points of their manufacturing processes to ensure those issues are NOT repeated. Since we were only the fifteenth (15th) vessel off of the assembly line, we imagine we were very much a part of the learning curve at Hunter Marine.
In our case, HUNTER MARINE has exceeded our expectations regarding our warranty issues. Without getting gushy here, we’d especially like to recognize and thank Mr. Eddie Breeden, who is the Customer Service Manager for Hunter Marine Systems, at Alachua, FL. Mr. Breeden is always available, always accessible and never fails to act promptly to ensure that our vessel’s issues were resolved immediately.
On the flip side of that coin, however, are the sub-contracting companies who actually perform warranty work in the field. While most any mechanically inclined person can attend, with proper sponsorship, the various manufacturer’s training classes and pass with flying colors, it’s the work habits and professionalism of the individual sub-contractor that controls how well warranty and improvement work is performed. In our short time as a boat owner, we've met some real dip-shits!
Before letting ANYONE perform ANY kind of work on your vessel, we strongly suggest you take the time to get references for the proposed company from local marinas and boaters and find out how they rate their work and professionalism.
No comments:
Post a Comment